Terms and Conditions

The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

  • Legal Notice
  • All notices from NTA America to You may be posted on our Web site and will be deemed delivered within thirty (30) days after posting. Notices from You to NTA America shall be made either by e-mail, sent to the address we provide on our Web site, or first class mail to our address at:

    1025 W. 190th Street #301
    Gardena, CA 90248

    Delivery shall be deemed to have been made by You to NTA America five (5) days after the date sent.


  • Copyright
  • All content appearing on this Web site is the property of:

    NTA America 1025 W. 190th Street #301
    Gardena, CA 90248
    NTA America and Copyright © 2011-2012 MY JR PASS. All rights reserved.

    As a user, you are authorized only to view, copy, print, and distribute documents on this Web site so long as (1) the document is used for informational purposes only, and (2) any copy of the document (or portion thereof) includes the following copyright notice: Copyright © 2011-2012 MY JR PASS. All rights reserved.


  • Trademarks
  • All brand, product, service, and process names appearing on this Web site are trademarks of their respective holders. Reference to or use of a product, service, or process does not imply recommendation, approval, affiliation, or sponsorship of that product, service, or process by MY JR PASS. Nothing contained herein shall be construed as conferring by implication, estoppel, or otherwise any license or right under any patent, copyright, trademark, or other intellectual property right of MY JR PASS or any third party, except as expressly granted herein.


  • Use Of Site
  • This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. MY JR PASS and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if MY JR PASS believes that customer conduct violates applicable law or is harmful to the interests of MY JR PASS and its subsidiaries.


  • Privacy Policy
  • MY JR PASS use of personal information that you may submit to MY JR PASS through this Web site is governed by the MY JR PASS Privacy Policy.

    We have established our company credo of helping to create impressive and satisfying travel experiences by maximizing the value of each travel experience and creating opportunities in which people can meet other people and enjoy both nature and culture through their travels.

    We recognize that the protection of personal information of our customers and all who are concerned with our company is our social responsibility. We are committed to carrying out the following policies in the protection of personal information.

    1. We assign personnel to manage personal information (“Personal Information Protection Manager”) at each branch and stipulate the personal information protection measures to be taken (“Management System”) and appropriately manage them.

    2. In the case of requesting personal information, we will identify the purpose of use thereof and obtain such information only to the extent necessary for conducting business and through a lawful and reasonable manner and will use and/or provide such information only within the limits of the stated purposes.

    3. We will implement safety rules to manage risks concerning all the personal information handled in our company, such as being accessed in an unauthorized manner, being leaked, lost, or maliciously damaged or destroyed, and will take organizational, personnel, physical and technological measures to prevent risks and corrective measures if a problem occurs.

    4. In the case of outsourcing some of our operations to other companies handling personal information, we will request and supervise such contractors to handle the relevant personal information in the same proper manner as handled in our company.

    5. We will observe laws and ordinances on protection of personal information, governmental guidelines and other social norms, and will endeavor to continually improve the Management System through regular review.

    6. In the case where any customer requests our company to disclose and/or correct personal information that has been kept by our company and which belongs to such customer, we will respond appropriately in accordance with laws and ordinances on protection of personal information, and other social norms. We will respond in good faith to any and all complaints or consultation requests regarding personal information that has been kept by our company.


  • Consumer Agreement

  • Terms and Conditions related to the use and purchase of the Japan Rail Pass

    VALID AREA Valid for the railways, buses, and ferry boats shown below:

    RAILWAYS:
    All Railways of the JR Group, Shinkansen super express train (except "NOZOMI"), limited express trains, express trains, and rapid or local trains. (not usable on some trains)

    BUSES:
    JR Bus Companies-- Local lines of all JR Bus in Tohoku, Kanto, Tokai, West Japan, and Chugoku. JR Bus Division--Local lines of JR Hokkaido, Shikoku, and Kyushu. JR HIghway Bus Lines--Tomei Highway Bus, Meishin Highway Bus, Chugoku Highway.

    JR Ferry:
    Miyajima/Miyajimaguchi (not usable on Beetle II Hakata/Pusan)

    Remarks:
    The JAPAN RAIL PASS is not valid on the "NOZOMI" Shinkansen trains. If you wish to use a "NOZOMI" train, you must pay the ordinary fare and the limited express charge, and if is in a Green car, then the additional Green car surcharge. Additional charge is required for a private compartment and a sleeping car.
    PURCHASE AN EXCHANGE ORDER The JAPAN RAIL PASS is sold only outside Japan. It is not available in Japan. Purchase an Exchange Order before leaving for Japan and exchange it to an actual PASS after arrival in Japan.
    OBTAINING THE PASS The Exchange Order can be converted to a PASS at JAPAN RAIL PASS exchange offices of the following stations:

    Kushiro, Obihiro, Asahikawa, Sapporo, Hakodate, Shin Chitose Airport, Misawa, Sendai, Yamagata, Fukushima, Niigata, Kanazawa, Tsukuba, Tokyo, Narita Airport (Terminal 1 and 2), Ueno, Shinjuku, Shibuya, Ikebukuro Yokohama, Shin-Yokohama, Odawara, Mishima, Shizuoka, Hamamatsu, Nagoya, Kyoto, Shin-Osaka, Osaka, Kansai Airport, San-no-miya, Okayama, Hiroshima, Shimonoseki, Takamatsu, Matsuyama, Kokura, Hakata, Nagasaki, Kumamoto, Oita, Miyazaki, Nishi-kagoshima

    The Exchange Order is valid for 3 months starting from the date of issuance, and it can be exchanged at anytime within the 3 months period. The starting date of the PASS can be any day within one month from the date the PASS is issued. Once the PASS has a starting date written on it, the date cannot be changed.
    ELIGIBILITY The JAPAN RAIL PASS is a special ticket that is available only to travelers visiting Japan from foreign countries for sight-seeing. To be eligible to purchase a JAPAN RAIL PASS you must meet one of the following two conditions.

    1. You are a foreign tourist visiting Japan from abroad for sightseeing, under the entry status of "temporary visitor".
    * Only persons who have a passport bearing this "temporary visitor" stamp can use a JAPAN RAIL PASS.
    2. You are a Japanese national living in a foreign country,
    a. who is qualified to live permanently in that country, or
    b. who is married to a non-Japanese residing in a country other than Japan.
    * Note: Person meeting the above conditions is required to show the proof of eligibility at both the time of purchase of an Exchange Order and also when exchanging it to a JAPAN RAIL PASS.
    SEAT RESERVATION Seat reservations can be made without additional payment. To make a reservation, apply at any Travel Service Center or a Reservation Office (midori-no-madoguchi) at a JR station. There, show your PASS, and obtain your reserved-seat ticket before boarding. A non-reserved seat can be used simply by showing your JAPAN RAIL PASS. Seat reservations cannot be made before you receive the PASS in Japan.

    The periods when seat reservations are particularly difficult to secure are as follow:
    December 29 to January 5 (New Year holidays)
    April 29 to May 5 (the Golden Week annual holidays)
    August 13 to 15 (Obon, traditional homecoming holidays)
    TYPES AND PRICES
    Type
    Period    		 Ordinary Green (Superior class)
    Adult
    (age 12 and over)    		 Child Adult
    (age 12 and over)    		 Child
    7-day 28,300 14,150 37,800 18,900
    14-day 45,100 22,550 61,200 30,600
    21-day 57,700 28,850 79,600 39,800
    (In Japanese Yen)
    * Child is from age 6 to and including 11.
    The age is based on the day when an Exchange Order is issued.
    EXTRA CHARGE: Additional charges are required if you are boarding a private compartment or sleeping berth. The PASS is not valid for "NOZOMI" Shinkansen train, and a separate full fare ticket must be purchased.
    REFUND [Exchange Order]
    An Exchange Order that has not been turned in for a PASS can be refunded only at the same office that issued the Exchange Order within one year after the date of issue.
    *A handling charge and a communication fee, set in the regulations of each issuing office, will be deducted of the rate of 10%.

    [JAPAN RAIL PASS]
    After the Exchange Order is exchanged for a JAPAN RAIL PASS and before the PASS is used, the PASS can be refunded at any JAPAN RAIL PASS exchange offices of the Japan Railways Groups.
    * 10% of the yen price of the PASS will be charged as a handling fee.
    * No refund can be made for any reason on or after the first day of use.
    * Neither refunds nor extensions of the validity period can be made on a PASS in the event of train's non-operation, delay, or the like.

    *The cost of shipping will not be refunded. In addition, shipping fee for any Exchange Orders required to be shipped back to NTA America will be the responsibility of the customer.
    LOST/STOLEN Neither an Exchange Order nor a PASS can be reissued if lost or stolen.
    OTHER USAGE CONDITIONS: 1. A JAPAN RAIL PASS is strictly limited to the assigned individuals; it is not transferable from one person to another.
    2. You should carry your passport during travel, and be prepared to show it upon request.
    3. These and other usage conditions follow the Japan Railways Group passenger transportation regulations and Japanese laws.


  • International
  • Customs and import duties may be applied to International orders when the shipment reaches its destination. Such charges are the responsibility of the recipient of your order and vary from country to country. Contact your local customs office for details.

    Shipping laws are different in each country. It is your responsibility to check with your Customs office to verify whether the country to which you are shipping permits the shipment of your products. MY JR PASS is not responsible for any direct, indirect, punitive, or consequential damages that arise from improper international shipping practices.